윈덤 레이크 찰스

hotel was very elegant. they charge a $25 deposit upon check-in per day. they are also doing renovations so if you don’t mind this hotel is in a decent location close to stores & food places

very good

Disaster This hotel needs to be demolished, I’ve seen some bad rooms at hotels but this was the one that will never be topped!! From the moment you walk in and the smell of mold slaps you in the face, the person that’s not even trying to pretend to care talking on FaceTime… the room flooded from the ceiling that as soon as the floor covered with water the painted over mold said hello. Went back to see if the front desk person was finished her call, she wasn’t at least six staying on the second floor was in the lobby with the same problem, I had it the worst… leak must have started on my end first and made its way down. Hotel never asked if they can make it right, I wouldn’t have stayed the smell kicked into high once the painted over mold got wet. Of course I sent the hotel an email with all this and they did reach out with: I hope that you will give us another chance to prove ourselves and show you why we take great pride in the service we provide to all our guests, every day. Please join us again soon! There is about 6 different hotels in the same block of this hole, book elsewhere

Check in was horrible had to pay cash, when ******* had already charged my card: rooms wasn’t clean, restroom wasn’t flushing, linens were dirty

The room was fine. A great location for us. The complimentary breakfast was severely lacking.

Housekeeping needs an upgrade Solo trip - one night prior to airport in morning. Carpets dirty, no air on in the room on arrival, tub faucet leaks, rust stains in tub, light bulb out in bathroom, prior guest left a hair product in bath, etc. Housekeeping needs upgrade. Bed is comfy and towels were clean. Hotel is under going reno but this floor is not there yet.